Privacy policy

Last Updated: July 2026

BTE Recovery ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (bterecovery.ie) or engage our vehicle recovery, towing, and roadside assistance services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways, primarily when you contact us for emergency services or interact with our website.

Personal Data When you request our services (via phone, email, or online forms), we may collect personally identifiable information, such as:

  • Name and Contact details (Phone number, email address)
  • Exact location data (where your vehicle is broken down)
  • Vehicle details (Make, model, registration number, condition)
  • Billing and payment information

Automatically Collected Data (via Shopify) Our website is hosted on the Shopify platform. When you access our site, Shopify automatically collects certain technical information, including your IP address, browser type, operating system, and data on your browsing behavior (such as pages viewed and time spent on the site) through cookies and similar tracking technologies.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Dispatch our recovery vehicles to your exact location.
  • Communicate with you regarding your service request, arrival times, and quotes.
  • Process payments and issue receipts or invoices.
  • Negotiate the purchase of scrap vehicles and complete necessary ownership transfer paperwork (e.g., logbook/VLC transfers).
  • Comply with legal and regulatory obligations.

3. Disclosure of Your Information

We will not sell, trade, or rent your personal data to third parties. We may share information we have collected about you in certain situations:

  • Service Providers: We may share your information with third parties that perform services for us, such as payment processors and our website host (Shopify).
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with law enforcement (e.g., An Garda Síochána) if legally requested.

4. Data Retention

We will only retain your personal information for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

5. Your Data Protection Rights (GDPR)

As a resident of the Republic of Ireland and the European Union, you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR):

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

8. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us at:

BTE Recovery Email: odriscoll2019@gmail.com Phone: 085 2335329